TEAM LEADER

London South, London East, Manchester & Birmingham

PAY

Full-time, Part-time, Permanent

London: £12.50 p/h

Birmingham: 11.85 p/h

Manchester: £12.10 p/h

ABOUT US

Join the team at The Big Bakes, the UK's Number 1 baking event! We're not just about baking delicious treats; we're about creating unforgettable experiences. Our secret? A team that brings joy and excitement to our customers every day. We are all about making work a delightful place to be, so if you love being part of a unique concept at a truly unique location then keep reading.

Check out this video to get a taste of the magic we create: Watch now.

OUR PROMISE TO YOU

Working with us is not just a job; it's a chance to be part of something bigger. enjoy perks like free tickets to The Big Bakes, discounts on food and drinks, birthdays off, support programs, awesome team celebrations, and, of course, lots of cake.

JOB SUMMARY

Our Team Leaders are highly enthusiastic, personable, possess strong and proven customer service skills and be willing to go the extra mile.

Team Leaders are the driving force throughout each shift; supporting the Head Baker and guiding the team. They lead by example and are key drivers in a positive, fun and proactive work environment.

KEY TASKS

  • To lead and manage up to 40 novice bakers while creating a fun and relaxing environment

  • To manage a team of bakers and assistants that support the daily running of the event

  • To work with the central management team on recruitment, private bookings and merchandise sales and ordering

  • To be accountable for having weekly meetings with the Events Hosts

  • To host a tent full of baking novices, introducing the event and interacting throughout

  • To lead the creation of recipes that will be followed by members of the public who attend our event

  • To oversee the safe and secure operation of our London or Birmingham sites

  • To be responsible for training the team, refreshers, checks and ensuring all documentation is up to date

  • To assist with and be responsible for health and safety checks, risk assessments and tasks

  • To help ensure a 5 star food hygiene standard is adhered to and administered

  • To provide demonstrations and participate in creating baking related content for the central team

  • Approach tasks and challenges with creative thinking

  • Work collaboratively and effectively with the central team and your wider team

  • Have experience across a wide range of baked goods from cake decorating/ pastry making / biscuits / macaroons etc.​

KEY RESPONSIBILITIES

OPERATIONS:

  • Driving team efficiency during opening, changeover and closing the site

  • Assisting with stock takes and ordering lists on a weekly basis

  • Routinely check cleanliness during open, changeover and close and stock levels

  • Ensure the tent is organised,including cupboards, shelves and storage units

  • Adhere and maintain all food and health and safety standards

  • Problem solving in difficult situations, seeking extra assistance from managers where needed

  • Reporting summaries of events of the day using the team communication channel, Slack

  • Regularly provide updates, ideas and feedback to site manager

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GUEST EXPERIENCE:

  • Taking responsibility for welcoming and seeing off guests in an engaging manner

  • Circulating throughout the site during the daily events and interacting with guests to contribute to an enjoyable and social environment

  • Supporting and offering encouragement and creative hints & tips to customers

  • Interacting with guests to offer and help create an enjoyable and social environment

  • Handling guest enquiries/feedback

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TEAM LEADERSHIP:

  • Ensuring that all assistants are clear on their individual roles and support less experienced team members

  • Leading by example and driving efficiency throughout the shift

  • Training new team members

  • Giving feedback to new and existing team members regarding great performance, areas to improve and conduct issues eg. lateness, using phone on shift for personal reasons

COMPANY BENEFITS

  • At The Big Bakes, our team's happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter.

  • Baking Experience for 4 once you’ve completed your probation period

  • 50% off food and drinks at our venues

  • 50% staff discount for up to 6 additional tickets a year

  • Christmas and New Year’s Day off (our Tents close 24th-26th Dec and 31st Dec - 1st Jan)

  • £150 for referring a friend to join our hospitality team and £250 for referring a baking friend.

  • 24/7 Counseling support & legal and financial advice support through our Employee Support Programme

  • 24/7 access to an online GP

  • Your birthday off

  • Amazing team parties twice a yea