PAY

Monday - Friday - 6hrs per day either (0930-1530) or (1000-1600)

30 hours per week

£22000 - £30000 OTE

ABOUT US

Join the team at The Big Bakes, the UK's Number 1 baking event! We're not just about baking delicious treats; we're about creating unforgettable experiences. Our secret? A team that brings joy and excitement to our customers every day. We are all about making work a delightful place to be, so if you love being part of a unique concept at a truly unique location then keep reading.

Check out this video to get a taste of the magic we create: Watch now.

JOB SUMMARY

Come and join The Big Bakes team as our Sales and Event Booking Executive. You’ll manage a seamless and efficient selling and booking process for our private events across all four of our award winning locations. You’ll speak to potential customers, sell our wonderful events, help answer any questions they may have and manage their booking from first contact through to them arriving in our incredible baking venues. 

KEY RESPONSIBILITIES

SALES AND CUSTOMER ENGAGEMENT:

• Own the customer journey from the first enquiry to the successful completion of events.

• Respond to all new leads via phone and follow up through our contact channels including email, phone and booking software, promptly following up on all enquiries.

• Provide detailed information about our events and services, tailoring communication to customer needs and preferences.

• Assist customers in selecting and booking the right event packages, promoting and upselling events and merchandise to maximise sales.​

BOOKING MANAGEMENT:

• Manage all bookings meticulously using our platforms: Tripleseat, DMN, and Google Calendar.

• Coordinate with the Commercial Teams, Ops Teams and Location managers ensuring accurate communication and scheduling.

• Follow up on booked events to complete critical details such as invoices, payments, dietary requirements, guest numbers, and timings, within our booking standards.

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ADMINISTRATION AND REPORTING:

• Maintain accurate records of bookings and customer interactions.

• Prepare monthly reporting and collating management information for regular sales meetings.

• Ensure all customer data is handled in compliance with data protection regulations.

TEAM COLLABORATION:

• Work closely with the Private Bookings Manager and the wider team to ensure a smooth operation and excellent customer service.

• Show a positive can-do attitude towards making events happen for our guests including accommodating last minute events, special requests and unique enquiries whilst  communicating effectively with the team to manage last-minute bookings.

SKILLS AND QUALIFICATIONS

• Previous experience in sales & customer service 

• Exceptional organisational skills with a strong attention to detail.

• A customer-first attitude, as you will be the first point of contact for our customers, promoting The Big Bakes and our events.

• Professional and friendly demeanour, with the ability to support customers with their booking queries.

• Ability to work well under pressure, handle multiple tasks simultaneously, and work to deadlines.

• Self-motivated, with the ability to use initiative and recognize high-value customers and upselling opportunities.

• Enthusiastic communicator, both online and over the phone, with a deep knowledge of our brand and services.

• Comfortable with using a range of booking & organisational software

  Come join us at The Big Bakes and be a key player in creating incredible baking experiences for our customers. Your role will be integral to our growth and success, ensuring every event is perfectly executed from start to finish.

OUR BAKING PROMISE TO YOU

At The Big Bakes, our team's happiness is the icing on the cake. Here are some of the benefits we offer to make your time with us that much sweeter. 

• All these benefits activate upon completion of your probation:

• 4 free tickets to attend The Big Bakes

• 50% off food and drinks at our venues

• 50% staff discount for up to 6 additional tickets a year

• Christmas and New Year’s Day off (our Tents close 24th-26th Dec and 31st Dec - 1st

• Jan)

• £150 for referring a friend to join our hospitality team and £250 for referring a Head Baker!

• 24/7 Counselling support & legal and financial advice support through our Employee

• Support Programme

• 24/7 access to an online GP

• Your birthday off

• Amazing team parties twice a year

• And plenty of cake…