ABOUT US

Join the team at The Big Bakes, the UK's Number 1 baking event, and be part of creating unforgettable experiences. Our secret? A team that brings joy and excitement to our baking tents every day. We’re all about making work a delightful place to be, so if you love being part of a unique concept at a truly unique location then keep reading.

Check out this video to get a taste of the magic we create: Watch now.

JOB SUMMARY

We have an exciting opportunity for a highly personable, driven and organised Events Hosts to join our team and journey, who will be integral in managing either our award winning London or Birmingham sites. The successful candidates will help run the day to day of our existing London South, London East and Birmingham sites - we are recruiting for all locations.

The successful candidates will manage the event on a day to day basis, assist with recipe development, staff management and customer hosting. Key responsibilities of the role include the smooth running of The Big Bakes events, as well as working collaboratively with the Site Manager and other Events Hosts.

The role provides significant diversity, with experience in management, organisation and customer experience - if you love interacting with people, hosting a tent full of budding bakers, imparting your knowledge and skills on novices and creating fantastic baked goods at truly unique London or Birmingham locations while taking a lead on the overall management of the event then keep reading.

KEY TASKS

• To lead and manage up to 40 novice bakers while creating a fun and relaxing environment

• To manage a team of bakers and assistants that support the daily running of the event

• To work with the central management team on recruitment, private bookings and merchandise sales and ordering

• To be accountable for having weekly meetings with the Events Hosts

• To host a tent full of baking novices, introducing the event and interacting throughout

• To lead the creation of recipes that will be followed by members of the public who attend our event

• To oversee the safe and secure operation of our London or Birmingham sites

• To be responsible for training the team, refreshers, checks and ensuring all documentation is up to date

• To assist with and be responsible for health and safety checks, risk assessments and tasks

• To help ensure a 5 star food hygiene standard is adhered to and administered

• To provide demonstrations and participate in creating baking related content for the central team

• Approach tasks and challenges with creative thinking

• Work collaboratively and effectively with the central team and your wider team

• Have experience across a wide range of baked goods from cake decorating/ pastry making / biscuits / macaroons etc.​

RESPONSIBILITIES & DUTIES

Bringing both baking and management knowledge, you will maintain standards, improve customer experience and work with our teams to help grow The Big Bakes.

• Oversee the event's smooth operation.

• Manage costs, stock and inventory

• Follow all food and hygiene food and safety regulations

• Adhere and follow all health & safety requirements

• Take lead of all staff training, reviews and disciplinaries

• Manage the arrival of customers when working in the tent.

• Time management of the event and shift changeover

• Hosting up to 40 customers in a friendly and fun manner, representing our brand brilliantly

• Preparing customers ingredients at the start of the day

• Managing weekly schedules in accordance to bookings and staff leave requests

• Creating and collaborating on new monthly recipes for the venue

• Briefing and managing staff

• Supplier management and relationship building

• Regularly providing reports, event feedback to business owners

• Managing booking and arrival systems (eg, DMN Tonic, Square)

• Keeping up a positive buzz throughout the day, encouraging both staff and customers

• Ensuring positive morale amongst staff. Creating and implementing incentive schemes that maintain standards

• Creating an enjoyable environment for our staff and customers

• Upselling and tracking of merchandise sales and stock levels​

HOURS OF WORK

Full Time & Part Time Available - Shift work Wednesday to Sunday (Occasional Mon/Tues)​

SALARY

London South and London East - £14.00 per hour (performance bonus available and annual review)

Birmingham - £13.00 per hour (performance bonus available and annual review)

Manchester - £13.50 per hour (performance bonus available and annual review)

COMPANY BENEFITS

• Cake!

• Fun company Summer and Christmas events

• 4 free tickets per year

• 50% off 6 tickets per year

• 50% off purchases of food and drink at our locations

• Flexible working​​

QUALIFICATIONS AND SKILLS

Previous Pastry Chef, cake decorating, home economist, culinary or baking experience 

Evidence of managerial experience

Strong background in customer service